Bests & Worsts Reviews from Amazon

It is very heavy 250 lbs? and arrives by truck on a pallet, plastic wrapped and in a box. The seating surfaces are soft black leather. The arm rests are very attractive wood with a hi gloss finish. Some assembly was required (the 2 arm rests install by hooking up the air hose that operates the arm air bags, then the arm rest simply pushed down and slid forward to engage a bunch of retaining ears, and a single screw fixes it in place. The control pad is a 1 bolt affair on the right armrest side. This thing is heaven to sit in. I have had a chronic back pain problem for 30 years and this is my 4th robotic massage chair. It has the typical robotic thing that goes up and down the back, but it is not as harsh as my other ones (which were all Human touch from Sharper image before they went chapter 11). I am not a light guy and was a little worried but fit into the seat perfectly (although no room to spare.) There are air bladders along the sides of the thigh that are pretty awesome. I do find 2 things that don't work for my weight and that is the calf muscle air bags don't have enough space for my large calves, so the air bags pinch the muscle. Also, the arm rests are hinged along the outside and you are supposed to fit your forearm in there for the air bag massage. My Popeye forearms don't fit. There is a button you can hit to disable the arm rest air bags. There is no vibration feature that I have found yet. But it does have a heater on the back pad (not sure how long that will last with the rollers hitting it) and on the foot bottom. Anyway, the thing has improved my back problem greatly in just a couple days so far. (I think I sat in this thing 3 hours straight yesterday!) It is a little hard to get out of, since the foot rest is where you need to put your feet to stand up. The chair looks great, sort of an early Darth Vader come Captain Kirk motif. (clamshell enclosure and "The Force" not included) The instructions are pretty useless, unless you are looking for some comedy material about Chinese instructions having bad translators. But to summarize, this is the best money I spent so far to fix my back, and it feels so good you will never want to step out of it. Darth Vader would have been a much nicer guy if he had had this chair! Just wanted to add that after having the chair for about 2 months now, it is still working fine. I found that I can fit my arms pretty much in the arm massagers now. You just have to recline the back a bit more to make the arm fit in the armrest properly. Also, getting out of the chair has become easy after a bit of practice. I found another feature that took a while to find. Once you get the massage going, hit that knee stretch button or whatever it is called (button is on the outside of the flip cover and to the right side. The display will show a knee with an arrow. Awesome lower back stretch happens, when it grabs the legs and hips with the air bags and then lowers the footrest.