Bests & Worsts Reviews from Amazon

Update: After the issues (below) the company fired/replaced the customer support staff, and reached out to me to resolve everything. I have much more faith in Gotrax now, and the scooter has actually lasted much longer than another brand I bought. Still, your tail light will probably not work (request a new one) and the brakes should be replaced with this: https://a.co/d/aiRQk2k Went from 1 star to 4, satisfied customer now. ------- My scooter arrived with a non-working tail light. Seems like a small issue, but it's a safety thing, and I paid a lot for this scooter. So I went through the Amazon process to replace it, but that referred me to the Gotraxx company. They made me submit the same information 3 times, then finally approved the replacement, but said I had to pay for shipping. And they would only replace it 1 time, so if the next one was also defective (maybe even worse than the first) then I just wasted about $450 on a junk scooter. I then went through a long process to get support from Amazon, finally reached a human! He agreed that I shouldn't have to deal with the manufacturer directly, and said it was some kind of mistake. But then he issued a refund/shipping label for $330. I had wasted so much time dealing with the manufacturer that I was 1 day beyond the return deadline. Still he said he would check with a manager, get approval for the full refund, and call me back. I didn't get a call back or an updated email, etc. Now I've given up, I will never buy another product from Gotraxx, and I'm reconsidering my use of Amazon.