Bests & Worsts Reviews from Amazon

ATT: PLEASE READ IF YOU ARE HAVING PROBLEMS GETTING THIS TO STAY ATTACHED (also would be great if manufacturer read this as well) I am a smart healthy 47 year old business owner. I disclose this simply because I would like you to understand that I can 1) follow and understand directions very well 2) still posses plenty of brute physical strength to properly attach a suction cup (it seems the manufacturer ASSUMES all complaints by customers of it not attaching properly fall into those two catagories) I have a very nice home built just 1 year ago. So I have a nice deep stainless steel type sink that is new (no scratches that could interfer with suction) and should lend itself perfectly to a product like this. I got the product out of the box, read the instructions, installed it as directed, and the darn thing fell off within 2 minutes. I scratched my head, re-read the instructions to make sure I wasn't missing anything, compared the instructions to the ones on the side of the box and then tried again with some sever pushing on the center of the knob to release any air in the suction cup before twisting the knob and cranking it as far as it could go without breaking the thing. 5 minutes later it is sitting in the bottom of my sink (and this was with nothing in the thing) I tried two more times and same result. I came back here to look at all the negative reviews and saw a pattern that was identical to mine. I also saw the copy/paste response the company gave to each one where they simply repeated their instructions assuming the people were idiots and not following instructions properly. Now as a business owner I understand you can't make EVERYBODY happy. I also understand that there are a certain percentage of people that will never be able to follow the instructions correctly. I get it. But some of these reviews seemed to be written by rather articulate and capable individuals. So i scratched my head some more and took another look at my holder. This is when I noticed a manufacturing defect. The angle of the weld on the holder to the basket was at an angle that created a spring tension on the entire unit from one of the robber coated forks sticking out too far. This also created the entire suction cup to naturally rest against a flat surface at an angle rather then flush. So when I installed it the entire unit was mechanically acting like a spring to push it OFF of my sink! Now, instead of boxing the unit up and returning it, I wanted to see if I could fix this. So I took the unit to my garage, put it in my vice, and straightened that angle out so the suction cup sat flush against my sink without any tension pushing it away. And guess what? The darn thing works great. So to anyone having problems with it staying attached, see if you can slightly bend the mounting bracket to get rid of any spring tension pushing it away. And to the manufacturer, maybe do some better quality control on your product and STOP ASSUMING YOUR CUSTOMERS ARE IDIOTS AND USE NEGATIVE FEEDBACK TO LOOK FOR WAYS TO IMPROVE. You got a great looking product and design is great, please revisit quality control and customer satisfaction departments so you can take your company to the next level. Hope this helps a few people.