Bests & Worsts Reviews from Amazon

I Really Love This Game But It Stops Loading At 16% I shut off my tablet reset it downloaded it it just won't work it worked the first 2 times now it won't I don't Know If It's A Virus that's making it so I can't play or if it's just a normal Bug And The Music Keeps Playing Even Though I shut down the Game And My Tablet so… I don't know what's wrong