Bests & Worsts Reviews from Amazon

*I bought these off the website with a 15% coupon. My review wasn't put on their website, which is why I'm leaving it here.* The sound quality and Bluetooth connections are great, but the phone call quality to the recipient is horrible. I called several friends and they all say it sounds like I am speaking in a car with the windows down. Kind of disappointed, because this is why I bought them. I make many business calls and quite upset that it sounds like this, when cheaper sets have done me better. UPDATE(3 stars): I have contacted support to possibly troubleshoot the issues maybe its user error. It has been two days, no answer yet. Moving to a three star. Will update if it changes. UPDATE 2(3 stars): Support got back to me with only one response, return the item. This in itself is upsetting. I'm happy they offered free return shipping, but they didn't offer any troubleshooting to help make the speaker quality better for the recipient. I will be returning and not purchasing again, until they publicly release a update for this issue. Keeping at a three star, only because the Bluetooth connection and music audio are good. UPDATE 3(2 stars): I requested additional information as to why the speaker quality was horrendous and making sure the company is aware. My request was never responded to and the support ticket was closed without a response. I did receive my refund once my package hit the facility, and luckily it was fast. It didn't involve me calling anyone to speed it up. I urge everyone to stay away if you want to use them for business calls, and don't purchase just because some celebrities and news channels are covering them. Trust me, they were paid one way or another. I don't mean to bash the name, but I am 100% against only showing favored reviews on the website. Moved to two stars, the music and Bluetooth quality were still good, but not good enough to make up for the lack of phone call quality and support team. UPDATE 4(11/9/2019, good news): I was contacted by a Raycon operational associate, named Jason, about my experience. Jason was very professional and truthfully believed I received a defective product. He apologized for how the support staff didn't offer the option for a replacement pair. He offered to send a pair, for free of course. I have used the product for a couple hours and quality for the calls is superior than the last pair. So the last pair were defective, which happens, nothing will be 100% perfect. It is all about how the company communicates afterwards. I didn't want a refund, I wanted a nice set of earbuds. I will update if anything changes in quality for this pair. I am very happy with this outcome and glad the company reached out to show they care! Thank you Jason, and I am changing to a 5 star. FINAL UPDATE(4 stars): Thank you for all the up votes guys and I do have to say that the issue did come back with the current earbuds that Jason sent me. They are not as bad from what people tell me, but I definitely will not be using them for business purposes . I will be leaving it at 4 stars. Jason was extremely helpful and definitely did more than he needed to. I appreciate the follow up call and definitely do think these are good earbuds for working out and relaxation. To add, they sound way better than AirPods and last as long, if not longer. So you will not be disappointed if you chose them for music or audio books.