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I have two other older model Vizeo Smart TV's on my unsecured wifi network and they were a snap to setup. I do not have cable TV and only use the apps to watch TV. I could not get this to connect and support said it had to be a secured network??? I added a password to my network and it was able to connect to all the content apps like NetFlix and Amazon but it would say the network was disconnected when I tried to go to the app store to download new apps. They said to wait a couple days and make sure it gets all the updates then call them back if it still will not connect. I had no problem getting through to their support and they were very helpful. Will update if time cures the problem. Update on 6/29/15: After 5 calls to Vizio support the person I talked to a few minutes ago had me change the DNS to 8.8.8.8 and everything worked fine. Just go into the network settings and then to manual setup. Turn DNS from ON to OFF and put in 8.8.8.8 for the DNS and everything worked fine and I can download new channels.