Bests & Worsts Reviews from Amazon

The sound from the right ear piece of my LG Tone Pro HBS-750's - which I LOVE - became almost inaudible recently, just a month past the warranty end date. I read LOTS of reviews of different wireless earbuds, and I finally decided to try these SENSO's, even though I'd never heard of this brand. Why? With 80% of 20,000+ reviewers giving 4 or 5 stars, & an under-$40 price, I figured I HAD to give these a try. These SENSO's made a great first impression, starting with the excellently designed packaging. The box is very sturdy, and has just the right amount of graphics & pics on it; all the product info you need is on one of the 6 surfaces, with no gaudy advertising or other visual distractIons. It's also nicely compact, having just enough room for the headphones, accessories, User Guide & Product Support card - the perfect size for storing the extra ear tips (three sizes are included), the VERY nice charging cable & a dual port car charger that are included extras, & just keeping everything SENSO together. It's the best designed packaging of any electronics device or accessory I've ever owned. I wasn't sure how I'd like the over-the-ear piece that holds these earbuds in place. But I've had the "naked" earbuds that are supposed to fit so well they'll miraculously stay in your ear no matter what you're doing - and they DON'T (another reason I thought I'd give these earbuds a try). I haven't found the ear loops themselves uncomfortable, or too loose or tight; but they do compete with the arms of my glasses where they both sit on top of my ear, and I find myself often adjusting one or the other to make them both "sit right". Also, the angle of the opening to my ear canal is different in each ear; and since this angle is not adjustable on these earphones, I sometimes have difficulty getting them seated correctly so that I get them seated correctly. When I manage to get that angle exactly right, the noise cancellation is excellent; it's just not something I can achieve all the time. I find the sound, & especially the volume, that comes from these little babies to be excellent. I've never worn expensive, big name earbuds, so I can't comment on how these SENSO's compare to those; but I am perfectly happy with what I hear coming from them. I thought my LG's had good sound quality, but these SENSO's deliver better sound quality: it's clearer, the bass is much better but not too much, and the volume is a LOT better. These SENSO's do have several design features I like better than my LG's. One is their size & the connecting cable; having no plastic neckpiece is a definite plus. The cable connecting the earbuds is thin and flat - about 4mm wide - and it feels more substantial than the tiny round cables on the LG's. The supplied charging cable is one of the nicest I've ever seen. It also is flat and flexible - taking up less room when folded up - and it has SNUGLY FITTING, oval shaped covers on both the USB and the "other end". The "other end" is another piece of great design, with both a micro-USB AND a lightning connector in one tip. The micro-USB fits into the bottom end of the lightning tip, but can be pulled out when needed - no extra cap or second tip to mess with. I've only seen this design one other time, and it wasn't as well done as this one is. The supplied case is well made, classy looking, and compact - about the size of a good thick donut - and has an interior mesh half-pocket on one side. It easily holds the earbuds, that very nice charging cable, and some extra ear tips if you like/need to carry more than one size. I've even gotten the car charger in there as well, although that gets a bit tight. Several things keep these earbuds from completely replacing my LG's. One is the lack of adjustability of the angle of the earbuds (given that I have narrow and oddly shaped ear canals, that's a problem with earbuds for me). Another is the shorter battery life. I've tried timing how long these will go on a charge, but I'm still not sure how long they actually do go - maybe 8 hrs., maybe not. They DON'T last a full day for me, whereas my LG's seemed to go forever on a charge - multiple days for sure. I also don't like that the battery status isn't announced when these are turned on, OR that when the "low battery" warning sounds, it's basically a "dead battery" warning. There's not much more than 2-3 minutes playing time left when that warning sounds, and that's definitely the feature of these SENSO's I like least. When the LG's are turned on, "Battery High (Medium) (Low)" is announced, a feature that I love and find very useful. Finally, these earbuds have a multi-second delay in completing the Bluetooth connection. Even though "Connected" is announced when they are supposedly paired, it can be five+ seconds before I actually hear the sound through these earbuds vs. the device. All in all, this is a very nice set, and a fantastic value for the price. It's a keeper, but I've decided I AM going to get another LG headset as well. The battery life of the LG's can't be beat, and the battery status announcements are a "must have" for me - as well as the ability to adjust the angle of the earbuds where they fit into my ear, and to not have the over-the-ear clip always competing with my glasses for that tiny space. But if you don't have the same fairly minor complaints I do, I highly recommend these SENSO's for anyone who wants great sound and great features at a fantastic price. Addendum 9/15/17: I began experiencing several intermittent problems with these earbuds about 2-3 weeks after I started using them: they would sometimes not pair even though the "Connected" status had been announced, sometimes not Skip or Go Back one track when that button was pushed, & held a charge for less & less time. I did a "Factory Reset" as instructed in the User Guide a couple of times. At about the six weeks point, they suddenly stopped charging fully; no matter how long I charged them, they would only charge about half way. I figured the earbuds were defective, and called SENSO's 24/7 Live Support. My excellent experience with their Customer Service sealed the SENSO deal for me. The rep I spoke to was VERY professional and efficient in handling my call. He first asked what problems I was having, then tried troubleshooting with a couple of questions (Was I trying to pair with more than one device? "No." A factory reset needs to be tried. "I've done that twice.") He apologized more than once for the inconvenience I was having, and with NO hesitation whatsoever immediately began asking for the info he needed - Amazon order #, name/address/etc. - to send me a replacement set. I had checked on the SENSO website, & asked if it was possible for me to pay the extra $$ and get the next better pair of SENSO's instead of a replacement for the ones I had. Although that wasn't an option, he immediately offered an alternative: "What I can do is offer you a 15% discount...." if I wanted to purchase a different set. He was able to answer all the questions I had about the differences between my earbuds and two other sets, and waited patiently while I viewed the currently available sets on Amazon (the set I wanted had recently been discontinued). In the end I elected just to have a replacement set sent to me. In my experience Customer Service DOESN'T GET ANY BETTER than this!! I highly recommended these earbuds before any troubles developed, but after this experience I'll probably be a SENSO customer for life. I just wish they had a broader product line so I could give them more of my business! Kudos to a great company with great products!!