Bests & Worsts Reviews from Amazon

We previously had 4 laser printers that have lasted no more than a year or so each. After becoming very tired of buying the cheap throw-away units, we decided to replace our old copy machine with an All-In-One. After a bit of research, the MFC-9970 seemed to be be the best choice. Although it is quite large, we have never looked back. It has been the best machine any of us have ever used! Perfect touch screen, beautiful prints, fast, and it seems to do everything and everyone loves it! The only complaint I would have had (that's resolved now), is that the toner didn't seem to go very far before seeing the "toner is low, replace soon" message. We ran it until it refused to print another copy, and then replaced the toner. After following the instructions in the manual to a 'T', we replaced the toner and closed the access door. After the first copy, we got the same message that the toner was low. After looking through the manual and every menu, it appeared there was no place to 'reset' the message. So I called Brother and a helpful tech gave me the instructions below on how to reset the toner. Step 1.) Open front cover to expose printer cartridges and press #1 on the number keys. Step 2.) Scroll down to find and select the appropriate toner cartridge to reset: K.TNR-STD (Standard Capacity) K.TNR-HC (High Capacity) K.TNR-S.HC (Unknown) C.TNR-STD (Standard Capacity) C.TNR-HC (High Capacity) C.TNR-S.HC (Unknown) M.TNR-STD (Standard Capacity) M.TNR-HC (High Capacity) M.TNR-S.HC (Unknown) Y.TNR-STD (Standard Capacity) Y.TNR-HC (High Capacity) Y.TNR-S.HC (Unknown) Now we can run our cartridges until they begin to line out before replacing them! The secret that Brother does not want you to know about. Hopefully this tip will also save others as much money as it has saved us.