Bests & Worsts Reviews from Amazon

A note on all these sprayers - you have to get the viscosity correct. It is not just "pour and paint." YOU MUST GET IN THE ACCEPTABLE VISCOSITY RANGE (and make sure you don't have lumps). This package includes both a viscosity measurement device and an extra lid. With all of these self-contained air sprayers, you *must* get the viscosity correct. Also, if it's not a brand new can, you should definitely use a strainer, because the tolerances and paint pathways are very, very small - a single *glop*, and you'll clog the system. Getting the viscosity right is something of a hassle, and the containers are quite small. you should consider another container to get the mix right. Once you have the general mix ratio, you can just *eyeball it*, but having an extra lid is nice, as you can fill nearly to the top with your ratio mix and get a good mix before putting the suction tube into the mixture. If you put the tube in first (before a good shake), you may get unmixed fluid to start (I did once, and it took some time to get the spray right - my own fault, not the machine). This unit has a reasonably broad viscosity range. The unit works well and as a "split unit" is very convenient, relatively easy to clean compared to "single unit" types. I've only used it for a day of priming, and a day of painting lattice. You have to get the mix quite lean (thin) to work, so plan on an extra coat. On the bright side, the thin coats mean that 1) your paint lasts 2 or 3 times longer than you expect, and 2) it dries very quickly. (You know you always want thin coats, right?) For primer, although the gent at Sherwin Williams said I'd be fine without thinner, but I was at two parts water to one part primer (one coat was adequate for good sections, but for decays sections, I needed two). For paint, more like three or more parts water to one part paint (one coat was o.k., but two coats to really cover with (a light) color over white primer). The spray pattern is controllable and works well and easily between horizontal and vertical. There is overspray, but overall, better than similar *single hand* units. Not as controlled as a can of spray paint (mostly because the paint doesn't dry as fast (like before hitting the ground)), but not a disaster. The volume of paint is controllable, and when you get the unit, you'll understand why this is important. I recommend you stay lean (high air to paint ratio), as it goes on more smoothly and dries more quickly, but more likely that you may need that second coat. I would recommend this to a friend, and at this price, is far better than what you'll get in a store. As to the company, shipping was quick (prime worked for two day shipping (which is not always the case)), the packaging was plenty adequate, and everything was included and nothing was damaged. I have no idea about customer service. I like it. I painted the lattice. I assume this is going to last, but if even if I only get five or ten uses, I'd buy it again, it's that kind of value.