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The 28” luggage of the original set unfortunately had a quality issue. The 2 smaller luggage withstood the first interstate trip and remain to be in great condition. Coolife’s customer support center had been very helpful and offered solutions for the damaged 28” luggage, all viable. Since the luggage will be needed for more travels in the near future, we opted for “replacement.” Within a few days, we received the replacement. There have been no new issues so far, and we hope it will withstand all future trips. Excellent customer service! Hats off to the people resource of Coolife.