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262
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ranked #106,236 most helpful out of 571,544,897 reviews
★★★★★
Unbelievable customer support!
Shown below is my original review of this product. I was contacted by a Depstech representative about the issues I had with this unit. They offered to refund my purchase price even though I had the unit for months. This past week they sent me an improved model replacement unit that is far superior to the original one I purchased. The unit seems to handle temperatures better than the old one and the focal range is unbelievable! It says 16" in the literature, but I was obtaining sharp images from 1" up to several feet away. Leo (support tech at Depstech) arranged to send the unit as a replacement for the old one and didn't ask me to return the old one, I was amazed that a company stands behind their product so much that they would go that far to ensure customer satisfaction. Depstech will be my go to company for electronic needs in the future. I want to say thanks to Leo and all the folks at Depstech for outstanding customer service. (Original review) "Unit works well but shuts down when exposed to temperatures over 100 degrees. I bought it for automotive work and the heat issue limits its usefulness."
December 2017 · Industrial and Scientific · verified purchase
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