Bests & Worsts Reviews from Amazon

The lawn mower is great and I wouldn't hesitate to buy it again. The only shortcoming is customer support. Last year the mower would power down off and on, even when the battery was fully charged. Releasing the lever and then pressing it would power the mower. This became a regular occurrence. I called the support line and stated I thought it was a battery issue. They required I take the mower with battery to the repair center. They had it for 2 months and notified me there was no issue with the mower as they could not replicate the problem.I told them turning on the mower a couple of times and waiting for the issue to appear was probably not the way to go. I experienced the problem while the mower was cutting grass and the battery was under an electrical load. I was told to pick up the mower as no problem was found. Because no issue was discovered, it was not considered a warranty thing and I was charged for the labor. Mowing season is back and guess what? The issue is here again. I know it's the battery because when it happens I just put in the smaller battery off the trimmer and all is good. I'll just buy a new battery since the mower is great. Ego makes a great mower, now they need to work on customer care.