Bests & Worsts Reviews from Amazon

Received it 4 days ago. Got here fast.Intact and packaged well. Got it opened up and cut/broke the seal and poof! Within 24 hours it was totally filled and looked great. Corners were sharp and defined. The firmness was consistent and I was pleasantly surprised when I gave it a 2 minute test drive. It really is better than I expected. My test drive would have been much longer if not for the 1 "catch" in all of this. The odor is pungent to the point of only being able to tolerate it 5 or 7 minutes. It is not a mold or chemical smell. I have since had a total of 7 people,(delivery men),bring furniture into the apartment. I said nothing about it and waited. I watched for there reactions. All of which were almost immediate and commented on in vivid detail as they compared the odor to sources I won't go into for sake of "Too much info!". They never physically stepped into the bedroom. I have sealed up the return vent and basically sealed the room off with a small fan at first. I have now moved up to a good size fan and the 2 large windows are opened round the clock.. That said I have every intention of following up with an update in the next few days. Hence the 3 stars. I had already factored in time for something like this after reading the reviews. The manufacturer recommended 72 hours. I had figured on 5 or 6 days into my plans. While I am concerned I am really hoping things will level out and the odor will dissipate. As I had mentioned this mattress really looks and feels great. Things like this often turn around completely and all is fine. I feel optimistic for 2 good reasons. #1: I bought it from AMAZON and #2:from my research the manufacturer is focused on customer satisfaction almost as much as AMAZON is. In the meantime check back in a few days. I am definitely going to follow up on this. I am just as curious as any one else who is looking at this mattress. Tune in later... UPDATE: 5/14/18 Day 6 and fan(s) continue to run 24hrs round the clock.Am very concerned but still hopeful. Most unsettling is that the odor has not dissipated AT ALL! It remains pungent to the point of picking up the odor downstairs and outside that side of the garage. Spoke with Zinus customer service. Had no problem getting through to associate. Explained issue and asked for possible ideas. She suggested that I might try some dryer sheets and continue to air it out for another week if possible. I asked if putting it outdoors in a protected place would help. She said yes but don't do it if it was too difficult for me. She was sincerely concerned that I would risk hurting myself in moving it outside.She told me that she would like me to call them back in a week to let her know how things were going. She said if things have not improved by then we would discuss an exchange. Something I REALLY hope doesn't happen but I think it is important to point out that even with all this hassle I feel it would be worth the trouble. Only because outside of the terrible odor, every other characteristic of this mattress is (at the price), is quite remarkable. I feel the associate I spoke with was not handing me a line and that she was in fact sincere. She meant what she said. So I guess time will tell. I will continue to give updates.(another first for me with AMAZON but worth the effort). A good 75% of my purchasing decisions on AMAZON ride on the reviews. I know they take them seriously only because at times in the past, when I have discussed a return with them directly, the process involved the validity of some of the reviews I had read during the decision making of a purchase. Over the years they have been consistent with their efforts and bent over backwards to make things right the few times there was this type of issue. What makes this so unique for me is the SIZE of the item we are dealing with and my inability to "shrink" it back to it's shipping size. I'm off to the laundry room for some dryer sheets and as before I'll be updating this possibly in the next few days, but definitely in a week. I am still concerned but trying to remain positive and stay focused on a good outcome.. UPDATE: 5/25/2018 Just over 10 days since last update. Wanted to make sure. Kept up with the fans and per instructions, the dryer sheets. Was really getting discouraged by the 6th day so I called Zinus. Call went through first try and was on hold less than 5 minutes. Gave info to the associate and she had my history up in no time. She had enough so I didn't have to start from the beginning,(thank goodness). Told her exactly what I had done and let her know my concerns and frustration. It became clear that she was in fact listening to what I was telling her. She could see in the notes that I had been in contact with both Amazon and Zinus during this time with the status of things. She was never once dismissive. Her answers were direct and honest. She made it clear that enough time had passed and it was time to begin the process of replacement. Her only request was that I contacted Amazon once more and tell them about our discussion and that I did in fact need and qualify for a replacement. She told me to see if Amazon would agree with handling the exchange and that if there was any"push back" on there part,(which she doubted), to go the the Zinus web site, click on a particular link and start the replacement"Ticket" process. At that point it was made very clear to me this was not a hand off, and that every thing was going to be taken care of. It was just a question of which one was going to do it. I called the Amazon number she gave me. In less than 10 minutes every detail was taken care of and an extra minute was taken to make sure I knew everything was going to be fine and every concern had been addressed and eliminated. 4 days later the replacement arrived. The minute I broke the seal I knot only knew it was OK, it smelled GREAT! Seriously... Less than 24 hours later the filling out process was complete and just like the first, the corners were sharp and defined. Last measurement was 11 7/8 inches. I think it is safe to say I will make it through the rest of my life and be fine with the knowledge of having lost that 1/8 if an inch. I feel it necessary to mention some of the negative reviews directed toward the customer support of both Amazon and Zinus. I will be honest about the hassle factor in all of this. To say it has not been would be a blatant lie. I was just as upset as anyone who found themselves in this dilemma and I made it clear to all I spoke with. However, NEVER once did I tear into anyone I spoke with or feel it necessary to do so. Even given the amount of time I spent. Heck, this darn review has taken a chunk of time but the reason I am doing this is the very reason I come to Amazon. They have never failed to be fair and honest with any return/exchange issue. I have found if I am honest and reasonable with any Amazon associates they take care of it every time. The few and rare times I have had an issue with one of their suppliers Amazon has stepped in, usually before I even ask, and bent over backwards to make sure things were not just dealt with, but that it was done to MY satisfaction. Over the years Amazon has proven to be consistent in all issues similar to this one. Say what you will but in my 61 years on this earth I have never had the ongoing support focused totally on the consumer from any retailer at a level comparable to what Amazon provides. If something goes wrong, they do everything they can to fix it. What more can you ask for? Well done Amazon, and thanks!