Bests & Worsts Reviews from Amazon

At first I gave this 5 stars, and was very pleased with the quality, size and customer service provided by the company. We were missing the charcoal filter and they quickly sent me the missing part. We had a SimplyHuman can, and this one actually seems better made. (updated review) So we have been using this can now for about 5 months and I am changing my rating to 2 stars. The black plastic loop that holds the metal lever broke off today - so the lid does not open when you touch the foot pad. Very disappointing considering how much it cost. I will contact the company to see if they can send me a replacement part - the lid is supposed to be under warranty for 6 months. (Update). I was able to chat with the customer service rep and they are sending me a replacement part. Therefore, changing my rating to very good. I do have to say the iTouch company has very good customer service.