193
people found this helpful, as of 2023
ranked #170,653 most helpful
out of 571,544,897 reviews
★★★★★
Excellent Customer Service
The easel was great - except the hinge was basically broken upon delivery, thus the easel part could not be confidently raised into position. My five star rating reflects both the satisfaction experience dealing with customer service and the easel itself.
Dealing with Art Alternatives was an extreme pleasure. Upon giving them my Amazon order # and a picture of the issue, they immediately offered to replace at no charge and with no shipping issues. The customer service rep I spoke with was understanding and kind.
I've dealt with very poor 3rd party Amazon companies. Very glad to say Art Alternatives is one of the good ones. Would gladly purchase from them again.
May 2012 · Arts Crafts and Sewing · verified purchase