230
people found this helpful, as of 2023
ranked #130,342 most helpful
out of 571,544,897 reviews
★★★★★
3 star rating to 5 star rating
I have a slightly above average sized head. The opening of the poncho for the face and head is a bit tight.
Update: October 11th, 2018
I wrote the review above after I took the poncho to my trip to the mountains of Guatemala. It was only when it started raining I took out the poncho and realized that the opening of the poncho was tight. It still got the job done but was a bit uncomfortable. I came back and wrote a short and honest review to help those with an "above average sized head" make an informed decision. I wasn't disappointed nor was I expecting Terra Hiker to reach out.
They emailed me and asked me if I was willing to try out their new and updated poncho. They sent me one and the adjustable collar area makes it significantly easier for me to put on. And its more comfortable to keep on because there's a little more space in the neck area.
My five star rating is for two reasons.
1. The poncho is not flimsy. It will keep you and your gear dry. The adjustable collar area makes it a truly one size fits all.
2. They didn't need to reach out and fix this. Their product is as described. Quite frankly my head size is not their fault. But they reached out and sent me a modified rain poncho. No they didn't ask me to "update" the review but how can I not after experiencing excellent customer service!
August 2018 · Clothing Shoes and Jewelry · verified purchase