Bests & Worsts Reviews from Amazon

I bought this luggage after doing much research and reading many reviews. I loved it! However on the first use the top corner was dented! I was extremely disappointed as this had such great reviews as being sturdy luggage. I took a chance and contacted the Kevin Cole Company as listed on the tag that was on the luggage. It did say it had a ten year warranty. I followed the steps asked and to my surprise I was sent a new suitcase exactly like the one dented at NO charge! The company was absolutely wonderful to deal with and only asked for pictures and an explanation of what happened. My replacement luggage arrived in about a week! I will be a loyal Kevin Cole customer from now on. The luggage is perfect! Lightweight and more than enough room and I pack a lot! I can not recommend this luggage enough! It pays to keep the tags with the information!