Bests & Worsts Reviews from Amazon

"I am very disappointed with this product. I live in Georgia (not in the states), and I ordered a product. On April 2, the shipment was made on April 5 to the US-Georgian transport company that serves our country for the carriage of goods from America. On April 13, I received a parcel at the Georgian address. After that, I did not have time to check the product until today. I turned on Engraver and in a few seconds started to engrave on the tree. The device warmed up, smoke went, Sparks flew, and it burned. I almost got electrocuted. In the photo I uploaded, you can see how the it melted. I had a Dremel 4000-6/50 120-Volt Variable-Speed Rotary, which I really liked, and I thought that the Engraver also met my expectations. Unfortunately, I do not know what to do, and I do not know who to turn to." E D I T E D : After this review, the guys from Dremel contacted me and explained that this was my mistake, and said that the product's failure is the result of using the product at 120 volts at a voltage of 220/230 volts. When 120 volts is purchased in the US and used in Europe, a 120/220 volt converter should be used. After that they told me: "As a gesture of goodwill, we want to send you a new 220-volt engraver, so you can enjoy working with the Dremel tool." And a month later I received a new absolutely brilliant engraver. What can I say ... I do not think other companies would do it, and if I could give 10 stars to this product, I would do it! Thanks, DREMEL!