Bests & Worsts Reviews from Amazon

So to start off with this umbrella is awesome! The worry of "as seen on tv" quality was there with an auto open/close umbrella but I thought I'd give it a shot anyhow. First thought I had was it doesn't rain enough in Arizona to do this thing justice. So during a training course in a winter storm in California it was put through the ringer from hard downpour and winds to snow/sleet wind mix for days. If it wasn't for my associate borrowing it and then leaving it open to where the winds took it tumbling about a half mile before hitting a fence and bouncing off of metal and muddy objects along the way it wouldn't have needed replacing. All of that and only one arm broke which left the umbrella still useable. Just not %100. So I purchased another one as we are moving to a rainy part of the world and it dawned on me that they had a warranty of some sort. Yeah yeah... you see it all the time. Lifetime warranty blah blah but only if it meets these very specific requirements and you have to pay to ship it back and then pay for the shipping to you with a 24 week turn around.... Not the case with their customer service! All I did was let them know it broke and I couldn't provide anything short of my original order number as I had discarded the old umbrella. They simply said they apologize and are sending a new one free of charge. Excellent product and customer service!