Bests & Worsts Reviews from Amazon

I cannot emphasize enough... FLUFF THESE PILLOWS WHEN YOU FIRST OPEN THEM! Hubby and I got a big laugh when we opened these vacuum-sealed pillows from their bag. They are rolled and compressed very tight in to a bag that resembles the size of a neck-roll pillow, and when you take them out and unroll them, they really resist decompression at first! We stared at the pillows in disbelief, thinking, "you've got to be kidding me!... They're flat as a pancake!" LOL! --- Grab the pillow, and start kneading it with your hands, grabbing with your fingers like a cat would knead on a scratching post! You'll feel and hear the fibers of the memory foam pieces letting loose of one another. As you continue to work the pillow, pick it up and give it some good jostles; really breaking it up on the inside. The process only takes 5 minutes or so. Once done, you never have to go through this process again {I guess unless you vacuum-seal the pillow again for some reason}. They go from only 3" thick, to an astounding 12", and then some! NOW THE REVIEW: We slept on our initial 2 pillows purchased for a few days, to really assess our rest. These pillows are, hands-down, THE best pillows I've ever laid my head upon in all of my 48 years! They are a very comfortable, soft cloud-like feel, but with an unparalleled level of support that does *not* flatten all night! I dont know how they've managed to combine a soft-cloud feel with very firm support, but this is it. They are heavier than the average pillow. Personally, I love them that way. They dont move, which means if you turn or move much, the pillow does not work itself away from you. These are not Poly-fil pillows, so NO, they do not "bounce back". Of course, that also means that they do not go flat!! The pillow does require a good fluff after use. I do this in the morning when I make the bed, and it's ready for my tired head at the end of the day... and might I add... my head is ready for IT! :) Since our initial purchase only a few weeks ago, we've already purchased an additional 5 pillows for our guest rooms, including a spare. These are heavy, high-quality pillows that I'd expect in a 5-star luxury hotel. LOVE them, and we are VERY happy with our purchase. UPDATE: I'm very surprised to see the negative experiences that others have posted since our purchase. I can only assume its a mix of "personal preference", or else a truly inconsistent product. WE continue to be very pleased with our pillows. They fluff, and regain their plush cloud-like shape, every morning since our purchase last December. If they ever had an unpleasant or chemical odor, I dont recall it. We've certainly never experienced any pain or dissatisfaction with our pillows. I'm sorry for anyone that purchased upon reading our review, only to be disappointed by a product not even remotely resembling our experience or description.