Bests & Worsts Reviews from Amazon

I can’t be more thrilled with this machine and the overall experience. Let me tell you why. I ordered it 2 weeks ago. When it arrived I plugged it in and wanted to do the initial cleaning, but it wouldn’t start brewing. The instruction pamphlet was pretty straight forward, but before I return it, I wanted to make sure I wasn’t doing something wrong so I gave their customer service a call. Since no one responded (I called at off hours), I left a message to call me back. I decided to try it one more time, picked it up and it started brewing. Therefore, I realized that is losing the contact somewhere and that is defective, so I packed it up to return it the next day. I wasn’t frustrated as I understand things can happen + I have Prime so the returns are free and easy. The next day they called and left me a voicemail apologizing for the inconvenience and had asked me to call them back to their direct number, or just to text them my order ID and they will send me the replacement machine right away. I called them back and I can’t explain how genuine and professional the lady was. She got my order ID, ordered me the replacement right away, provided me with the confirmation #, and asked me to make sure to let them know once I get my money back. I said that it wasn't a problem and asked her how we should handle then paying for the replacement. She said that they will take care of it and that they are sending me the new one for free. I explained that it wasn’t needed as I wasn’t upset, that I am still their big fan just based on how they are handling my case. They insisted on sending me a free one, apologizing again. The replacement machine arrived and everything works great! I did a test and asked my friend to bring her Nespresso affiliated machine and we used the same Nespresso pods in both machine and there wasn’t any difference in taste or texture between the two. Machine looks great, takes no space on your counter, and it warms up in no time, so you have minimal waiting time between you turn it on and start brewing. Before I got it, I read the reviews here and some people complained or mentioned that is a bit loud. I really don’t think it is that loud. My mother has a professional home espresso machine (she paid over a $1000 for it) and even that one makes noise. The noise is insignificant, unless you are keeping it next to your baby’s head while at sleep :). Then anything is too noisy. I highly recommend this machine to everyone. I really don’t think you can find a better deal and still get a great quality and a great looking machine. Inconveniences can happen, but it is just matter of how people handle them, and they handled it amazing. My example shows their great customer service which led to the customer satisfaction. I rarely (almost never) write reviews, but in instances like this, they deserve to be written and acknowledged by others. Mueller, I am your fan from now on. Thank you!