Bests & Worsts Reviews from Amazon

I originally gave this a a 3 star review because of a cache clearing and playback issues, but Amazon saved the day with an update. On top of that, James from customer service called me to let me know that the issue had been fixed! I was shocked. That's awesome customer service. I was really ready to take it back to Bestbuy and give it a shot at a later date. The only reason I didn't give it a 5 star review is an issue with backing out of apps and menus. I didn't notice it at first; You can navigate forward through the different apps and menus, but when you go back through the menu it goes straight to the home screen. It wasn't until I went to the 4K firestick in the bedroom that I confirmed that something was wrong. Overall this is a good product. Very quick and responsive. Lightning fast start up and menu navigation. If they fix the issue with backing out of menus and apps, I will definitely give this 5 stars. One very pleased customer. Update: got home and there was another update. 5 stars! #teamamazon