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So far so good!! I buy sonic and Zaxby’s ice by the bag ... at least 2 a week. Read all of the instructions before you start. When I started making ice it ran water for a minute or so and I was a little concerned. Not to worry ice started falling shortly after. The kids could not wait, like a good mom I let them have the first scoop. We started making ice about 5:30pm yesterday and by 11:00am today out ice bin in the freezer is full. Not to mention how much we have eaten. Straight out of the bin it is the perfect soft ice. Out of the freezer it is hard, (same as the bagged ice after you freeze it) my recommendation is to fill your cup and leave it for about 10-15 mins and it will soften up some.