Bests & Worsts Reviews from Amazon

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179
people found this helpful, as of 2023
ranked #191,886 most helpful out of 571,544,897 reviews
★★★★★
Remote is GREAT, directions, not so much
The remote works perfectly for my setup - Vizio TV, Vizio soundbar, and FireTV Ultra 4K Pendant. I don't have cable nor an AV receiver, so it is about as simple as you can get. I have the soundbar plugged into the HDMI ARC so the TV itself controls the volume. In that configuration, the mute and volume controls control the TV volume, which in turn controls the soundbar volume. If you have the same kind of setup, once you have paired the remote with the TV, you are all done. In fact, pairing with the soundbar will NOT work and will remove your ability to control the volume. The setup directions are very sparse because it is supposed to be self-guided by software once you pair to your FireTV. However, if you make a mistake ( I did by accidentally choosing the wrong TV brand) and don't get your TV choice done, there is no way, at least no obvious way in the guided setup, to re-choose your TV. So you end up with what you think is a 'bricked' remote. Take heart, there is help, albeit obscure. You just need to go online to Amazon's Help section, for Amazon Devices, then choose the new remote. It's at this link: https://www.amazon.com/gp/help/customer/display.html?nodeId=G47P2QLV6DKLKA6P In the help section you will see how you can go to the Settings of your FireTV device and choose Equipment Control which will let you manage your equipment setup. What was really frustrating is, if Amazon had just added an extra section on the fold up directions, they could have put those helpful tips right in the box. Instead, the entire back of the directions were taken up with useless disclaimers and legalese. So the remote is very slick once paired, but the directions, if you make a mistake, are not worth the paper they are printed on. I do have to say, that the online help is really excellent AND it includes a video. Why they didn't put something more helpful in the directions, something as simple as "If you have any trouble, visit the HELP section on Amazon.com", is beyond me. Now, with the remote correctly paired to my TV, I have the perfect single remote to turn my TV on and off, control the volume up or down, mute, and control everything on my FireTV. I previously used a Harmony 1100 to control my whole AV stack, but since I simplified my setup, this remote makes it a single remote solution to give me control but reduce clutter. Highly recommend.
November 2018 · Electronics · verified purchase
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