Bests & Worsts Reviews from Amazon

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1,044
people found this helpful, as of 2023
ranked #9,669 most helpful out of 571,544,897 reviews
★★★★☆
Good lights, bad bulbs, good customer service?
This is a quality set of lights overall: Packaged well, nice heavy cord, etc. The lights are a bit of a pain to install, in the sense that you must unscrew each bulb, hang the lights and then screw in each bulb. It's time consuming, but it serves the purpose of preventing bulbs from breaking as you are hanging the lights. As I stood on a ladder, having finally gotten the string of lights in the general place I wanted it, I dropped one of the bulbs and it shattered. That's on me. Thankfully the lights ship with one replacement bulb. Oh good, I thought, the manufacturers were thoughtful enough to prepare for this eventuality. I clean up the glass, replace the bulb, and carry on installing the lights. Then I go to plug them in. One light is dead already and another is flickering like it's about to give out. I tried screwing and unscrewing the bulbs, moving bulbs around to see if it was an issue of faulty wiring as opposed to bulbs, and no, it's the bulbs. UPDATE: It's been 2 weeks since I wrote the initial review and I have to drop another star. Two more bulbs seem to have burnt out in less than 10 hrs of total use. UPDATE 2: It's been about a week and a half since the last update. I received a very thoughtful email from the seller expressing regret about my negative experience with this product. They explained that sometimes in the manufacturing or in shipping, microscopic fissures can occur in the bulbs, allowing air to enter and causing them to burn out quickly. It seems I just got unlucky and received a particularly fragile set. They offered to send me replacement bulbs and fuses in order to fix the problem. I have updated my rating to reflect their good customer service. When I receive the bulbs and the situation is completely resolved, I will check in again.
October 2017 · Tools and Home Improvement · verified purchase
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