Bests & Worsts Reviews from Amazon

Let's face it. When you buy an electronic device, you'll occasionally get a dud. You can't mass-manufacture electronics and not make a mistake every once in a while. How the company deals with these mistakes is what makes their product, and the company itself, one that I'll happily use again. When I got my AcuRite 02027 I was pleasantly surprised. It has a highly-visible display that's nicely arranged and color coded to distinguish interior from exterior readings. All the sensors seemed very accurate once I got the little outdoor sensor in the right place. Even the forecast was correct most of the time. A neat little trick is that the display is at its brightest when viewed from slightly above, so it's perfectly at home on a desktop or table. About two months into ownership, though, the outside sensor stopped transmitting. I put new batteries in it, but it didn't come back to life. I changed the transmitting channel, and it immediately started registering on the display again. But something was wrong. The sensor was sitting next to the base station, which was showing an inside temp of 73 degrees. But the sensor was transmitting a temp of 91! And it was climbing rapidly. I watched it until it showed 113 degrees, then picked it up. The sensor itself was hot. I pulled the batteries and put in different ones, but it did the same thing. Something inside the sensor was overheating badly, making it useless. I contacted AcuRite using the web address in the owner's manual. A couple of days later, a rep named Charlotte sent me a reply. She said that they stand behind their product, and she was sorry I was having issues. All she asked was whether I was using rechargeable batteries, which they don't recommend. I assured her I was not. She then asked me to email her my receipt of purchase from Amazon. A couple of days after that, I received an email saying that my replacement sensor was on its way. She again apologized for my inconvenience, and hoped I would contact her again if there were any further issues. There was no charge for shipping, processing or handling. This is customer service as it should be. No lengthy process, no ridiculous hoops to jump through, no stupid charges that make using the warranty useless. Just a confirmation of the problem and a quick replacement. Thank you, Charlotte. AcuRite will be my weather station from now on.