Bests & Worsts Reviews from Amazon

I purchased this item on January 03, 2014 before I left on my Appalachian Trail Thru-Hike. Since I'm gone quite a bit I was under the impression this could be a long term investment. It rest on a low platform and I'm 180 pounds. It slept well originally but now it will not recover and has valleys that interrupt sleep. The Lucid does not return to its natural state. My back is beginning to feel the lack of support. Mornings are clearly noticeable as I feel the aches. Rotating the mattress doesn't help in any real fashion as it's a twin. Hip placement is pretty much centered from side to side from top to bottom. I have slept closer to the edge and that side shows a reduction in rebounding. Unless I have exceptionally heavy feet that valley almost like touching base of low level platform. If I had slept on this Lucid Memory Foam Mattress regular for three plus years, I'd not think much about it. However, when you are gone three months at a time of more and the valleys persist is an entirely different issue. When the Lucid arrived and opened to expand I placed it in the back room on the guest bed. Returning from my Appalachian Trail Thru-Hike neat the end of 2014. The Lucid was ready for the low level platform. The chemical odor emitted from the Lucid upon plastic removable was not over powering but not pleasant either... but faded away. It was and still is cool maintaining comfortable temps throughout the night. Never to hot or cold, the goldilocks zone. There is absolutely no complaints regarding temp control, the Lucid is exceptional in that aspect. I'm not being critical just to be critical or I would have torn into the Lucid much sooner. Everyone has different preferences for a mattress. I like firm or extra firm. I believe when I purchased for $160 this one was stated as extra firm. I'm not going to rely on memory here. (Sept 10, 2017) I have taken pictures of mattress dressed and undressed attempting to clearly and accurately convey the mattress failure to rebound. You will see them here. Hopefully, it will give you some ideal of what is now causing back issues. I feel worst after sleeping then prior to retiring for the evening. (Sept 12, 2017) The manufacture has replied to my ecorrespondence. They are prompt in reply which may be a good sign.I will take photos as shown from their included link this weekend. Then provide the additional information they have requested. I look at warranties as being a gauge of the quality of goods. When I buy a hard drive from a major manufacture (obviously the 5 year warranty drive is better than the 3 year warranty drive) but 25 year warranty is seriously optimistic for a product like this. However, I gave my faith and trust believing I should receive five to ten years of quality service from this item. I will follow up with whatever the end results are. I've notice in reviews others appear to be having similar issues with their Lucid mattresses. Hmmm. (Sept 18, 2017) After removing the memory foam protective cover I quickly noticed it sported some other type of covering. This covering is sewn on and I didn't cut it away. Interesting this second covering was present, I am wondering why? My longest leveler is a yardstick...I took additional photos from another angle to emphasis the valleys. The two main valleys are at the head and buttock's area. When rotated, its the buttock's area and foot. I haven't shown the low level wooden platform here on Amazon; however, it rest solidly on the hardwood floor. Offering very firm support and ample airflow. Photos, ordering information was emailed to manufacture this morning. I remain very polite given the fact I enjoyed another night feeling the platform's pressure points beneath me. When your back feels worst in the morning than before bed it can only mean one thing. The mattress isn't performing. Now, it's wait and see for reply from manufacture. I only gave two stars because I was happy with purchase initially even though I expected a little longer longevity. I will adjust STAR rating based on final results. I will soon discover how well the manufacturer stands behind their product. My first opportunity to contact them when time permits. I've calculated since time of purchase to writing this review. I had a year and a quarter to actually be home to sleep on the Lucid. I felt confident in my investment due to the 25 year year warranty. I'll update once I have had chance to see what and how the manufacturer handles this issue. (OCTOBER 20, 2017) This is my second time of writing the UPDATE for this product. For whatever reason, Amazon failed to update the review and photos of the replacement. After returning from my three months away, I discovered yet again, my Lucid memory foam mattress had not rebounded from its valley compression spots. I had plan to toss it out and forget about it when I remembered its 25 year warranty. I updated my amazon review and proceeded to see if the manufacture would honor their warranty. It wasn't long before the seller comment to provide assistance. You may refer to the comments below. Once I made contact with the manufacture they responded promptly. They were polite and professional. They provided a link for youtube.com instructing what they needed to satisfy a warranty claim. It was not a rollercoaster ride or a series of hoops to jump through. At my earliest convenience I took the necessary photos. Upon emailing the require photos the manufacture was swift in reply an new Lucid memory foam mattress would be shipped out. There was a delay shipping out. The reason is unknown by me but I wasn't expecting expedited shipping as it was a manufacture. They are not set up like retail to ship promptly. After giving what I felt was a reasonable amount of wait time. I emailed. Again responding promptly, stated it would ship next day. UPS arrived on Columbus Day with the new mattress. I ceased my activities and opened the box. Placing the Lucid mattress in the spare back room to recover its original state. YES! It has a chemical smell as expected but not overpoweringly strong. Although they recommend 48 hours to stabilize to full form I gave it a week. This permitted the chemical odor to dissipate completely as well. I've tried it a couple of nights and it sleeps very well as did the original. It's longevity I anticipate to be about the same as the first. As this was a warranty replacement I'm uncertain if it still covered by the 25 Year warranty should it fail to rebound from use. It did sport all of the retail papers as if purchase. As you may have noticed I increased my STAR rating back to the original FOUR STARS. There was a slight inconvenience; however, the overall experience went very smoothly. I highly recommend considering this product, this seller and this manufacture. Based on my complete experience at this point. I have not inquired, but I am curious when the mattress fails to rebound and valleys remain. Whether or not the manufacture takes in consideration the mattress original dimension. If you will look at my new photos showing the replacement Lucid mattress. After a full week its maximum fullness is 5 1/2 inches. Not the 6 inches as stated on packaging. I know the warranty states a 1 1/2 indention is required for replacement. Under that measurement and given the mattress is merely 5 1/2 inches the warranty should apply at 1 inch depression to meet requirements. DIGITAL SIGNATURE © 2017 Gary Drury I like to close my reviews with a THANK YOU because I do appreciate you investing your precious time in reading my material. We live in a complex complicated world where time is at a premium. I do pray you found this review like my others informative and helpful in aiding your next purchasing decision. Your comments are always welcome and I make every attempt to reply to comments as time permits. Again THANK YOU for the opportunity to aid you in spending your hard earned money wisely. I am not employed or receive any compensation by the manufacture or any organization promoting this product or additional hardware. I purchased or received as a gift my product like anyone else and just sharing my myriad thoughts and experience with you.