Bests & Worsts Reviews from Amazon

First, let me say, I don't write reviews very often even though I read them religiously before making ANY purchase online. Me taking the time out to write this is kind of a big deal to me...hehe That said, I received my mattress within just a few days of ordering it. I ordered it to accommodate a houseguest for a short visit. When I received the mattress, I followed the instructions and took it out of its packaging and let it lay flat and unbothered for over 48 hours. There was no odor that I could detect. The mattress seemed very compressed, but I figured it would expand if I gave it time. Fast forward to 59 hours later, I was disappointed to find that the mattress still had not fully expanded and had some large deep-set dips in each panel of the mattress. I tried beating out the indents. I tried massaging out the indents. I tried flipping the mattress over... the indents seemed to get slightly smaller, but they were still there a week later! Then I got an email asking me if I was satisfied with my purchase and I responded with, 'No... it still has dents and feels like I'm laying on a dead body.' To my pleasant surprise, their exceptional customer service department took immediate action in resolving my issue with the product. I supplied them with the info they needed and they sent a replacement right away! The customer service reps were very attentive, professional and quick with email correspondence. I must have gotten a "lemon" the first time (which happens from time to time no matter what the product is), because the replacement mattress, once unpackaged, expanded almost instantly! Within only a couple of hours, the mattress was fully expanded and shaped. :) Product Quality: Very high quality. The fabric is nice and strong and neutral in color. The stitching and seems are also nicely done and finished with a smooth opening zipper. A little bulky, but hey... what do you want?? it's a freakin' mattress! lol Also, very light... can carry it buy the double handle with just one hand. The foam itself is resilient and takes its shape immediately. I bought the 4" twin size mattress and when I lay on it, it is very comfortable. For some perspective, I'm a 49 year old woman, 5' tall, 125 lbs and fit. If I needed to, I could fold over one of the smaller sections and use it as a "pillow" and still have plenty of length on the mattress for the rest of me...hahaha (bonus to being a shorty!) Pros: High quality mattress. Comfortable. Portable. Converts into a mini sofa for a small child. Cons: It will never be the same compact size as it was before taking it out of the packaging. Must be stored in a nice and dry place. Recommend: Absolutely! This product is and does what it says! Advice: Order this product at least 2-3 weeks before you actually need it so you can let it breathe and expand... and if anything should not work out, then there is always their excellent customer service! Don't wait until the last minute or that's on you... life happens so plan accordingly whenever possible people. Hope this helps in your purchasing decision. Thanks for the read. Cheers!