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182
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ranked #187,774 most helpful out of 571,544,897 reviews
★★★★★
For those using "mesh" networks like EERO, YOU MUST DO THIS or it will NOT WORK...
When the Ring Pro camera sees the EERO Pro mesh router (likely at full strength), it will ask for your Wi-Fi password during set up and unfortunately, after you ENTER IT PROPERLY, it does not connect?!? The Ring Pro camera "thinks" you have entered the wrong password, via their app setup, when...THAT IS NOT THE CASE. Then the camera goes from a flashing blue light to a flashing red light...BAD! Ring Tech told me to return the camera because they too thought it was defective. After I got my replacement camera, the same thing happened again. I was pulling my hair out. To verify the Ring Pro camera was working properly, I temporarily hooked the camera to my iPad hot spot and it logged on and worked perfectly! So, I eliminated that the camera was defective itself. What happens is that the EERO Pro mesh system is trying to connect via 5.2 or 5.8 Ghz ONLY!! The Ring Pro camera only operates at 2.4., even though EERO Pro does operate at 2.4 GHz. The mesh system did NOT want to change because the signal strength to the unit was "excellent" as it was less than 25 feet away from one of the EERO pods. This time, I walked my iPhone (with the app) about a good 75-80 feet away from the EERO PRO mesh system to "force" the EERO to switch down to the 2.4 GHz band, before entering my Wi-Fi password...and THEN IT WORKED! Again...take your phone, with the Ring app, and walk a good distance AWAY from the EERO Pro mesh system to FORCE IT to connect at 2.4 GHz!! Ring support did not know about this. EERO support was baffled. But now they both know! Do this or you will want to return this camera. Now it works great!
November 2018 · Electronics · verified purchase
the product in question
Ring Spotlight Cam Mount - Hardwired HD Security Camera - White
4.6★ · 1,972 ratings, as of 2023
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