Bests & Worsts Reviews from Amazon

I am very pleased with the product overall- and the customer service. With two lenses of separate strength and separate LEDs to light up the object being viewed, it has helped me easily view details - for example, lettering showing battery types on the tiniest of metal cells. Great tool I keep in my desk drawer. Secondly, however, when this Amazon package arrived, I did not find the small metal tool that was supposed to have been included - most necessary for opening the battery compartment. When I asked for the JARLINK to send a replacement tool, they quickly responded by sending a whole new loupe set rather than taking extra time to find and send the tool alone. While I am sorry to have cost them this expense, at least I can thank them by sharing my experience of their responsiveness with other potential buyers.