Bests & Worsts Reviews from Amazon

Not only is this a great product, but the customer service of this seller is excellent! Before traveling to Scotland, I wanted more than one adapter in order to have enough options for my husband and I to plug in all of our devices. I bought a simple, cheaper adapter for him from another company and this one for myself, so that I could use my hair dryer as well as plugging in my phone and laptop. It turned out the USB ports on the other cheaper adapter did not work at all. But this adapter and converter worked perfectly. In addition, it fit snuggly in the wall socket and our plugs fit snuggly into it, unlike the mushy, loose feel when trying to use the other device (and one I had previously purchased for an earlier overseas trip). I wish I had had one of these for each of us on our trip! I will be taking two of these when we return to Scotland. Here's where customer service came in. By the time we returned home and I was asked to review this product, I had gotten mixed up and thought this was the one with the faulty USB ports. I'm embarrassed to admit that I mistakenly gave a poor review, saying the USB ports did not work. DOACE customer service promptly contacted me, providing a code in order to purchase a new unit at their expense. (We communicated back and forth several times through this process and they were always polite, friendly, and helpful.) When I received and tested it, the USB ports worked perfectly. This prompted me to retest the original one. When those USB ports also worked, I then pulled out the other brand unit and tested it. This is when I realized my mistake. I immediately wrote to DOACE customer service, explaining my mistake, apologizing, and asking how I could repay them for the free unit. I also deleted my poor review. They promptly wrote back, telling me just to keep it but asking if I would please write a new review, explaining that reviews are very important to them and that they have a lot of trouble with malicious, inaccurate reviews written by people that have never even contacted them at all. This must be a common problem and really frustrating to sellers across Amazon (and elsewhere). I rarely take the time to write any reviews, but they definitely deserved a positive review for both their great product and their excellent customer service! From now on I will be skeptical of certain kinds of bad reviews that stick out like a sore thumb among all the good ones when shopping on Amazon. Buy this product - you won't regret it!