Bests & Worsts Reviews from Amazon

We needed some more grown-up tray tables and these were a perfect choice. The semi-rounded sides give just a little more real estate on the surface which makes them feel a lot bigger than our old set. The finish was the perfect color and good quality (except as noted below). The stand even appears to be of better quality than our previous stand. So here's the story: Out of the 4 tables, one of the tables seemed a little... different. It had a slight blemish with the stain and had a little bit of a wobble. Our theory is that this little fella accidentally made it into the final shipping queue instead of joining other tables destined for "discarded tray table heaven" (I'd like to think it exists). Anyways, I called Amazon and explained the situation with the 4th table. We hated the idea of returning the whole set for 1 table and we hated even more the idea of trying to fit them back in the box. Our situation seemed impossible. The Amazon rep offered to send us a new set and just switch a table but I felt that was a little wasteful (I don't blame the recommendation, Amazon was just trying to be nice). Then the rep offered the possibility of writing the manufacturer. I decided to try the manufacturer first. The good news is that the manufacturer was extremely easy to work with. They immediately sent a replacement table at no cost and told us to keep or discard the other table. Then everything was perfect. So the Winsome company is very easy to work with and made everything right. Now we love our table and we'll consider them for some of their other products.