Bests & Worsts Reviews from Amazon

UPDATED REVIEW-chefman contacted me after my review and immediately sent out a new grinder, convinced i had gotten a defective one. i was hesitant to start over but with that kind of customer service how could you not give it another go?! suffice to say, the second grinder had a more consistent grind and i’m pleased to use the ground coffee with my french press. i’m still disappointed with how messy the grinder is, perhaps if the container that collects the ground coffee didn’t have a lid on it it would be less messy but overall i’m changing my one star review to four. customer service was on point, apologetic and we’re highly motivated to make things right which i absolutely appreciate 100%! thank you Chefman! i really wanted to love this grinder but on the coarsest setting half is still fine dust mixed with coarse grinds. i might even forgot be that but it’s the messiest contraption ever. as soon as you open the lid of the container the grinds fall into, grinds dump all over your hands and counters. i thought maybe it was a fluke or user error so i reread the instructions a few times and tried this morning again but it’s even worse. i’d like to think it was me being unlearned in the art of coffee beans but i’m a 7 yr veteran as a starbucks supervisor having gone twice through black apron coffee master training. just hoping amazon will take it back after i’ve used it twice. not worth the hassle.