Bests & Worsts Reviews from Amazon

I wish I had read this book a few months ago. Be that as it may, I read the book this week and it already has made a great difference in my life. For example, I caddy for my 9 year old son who has been playing golf since the age of 5. We have had this really bad dynamic during his games; especially when he gets tired. Chris Voss's book showed me different approaches that helped me address my son's anxiety and his emotional response to my "helping him". On Monday my son played his best game yet. He said after the game that he "felt determined" and I could tell how confident he had become. I owe this change in our relationship to this book. At the same time, I made a recent change in career choice and my wife was really concerned. Chris's empathy approach really helped me to sit down and chat with her about what I was pretty sure her fears were. We ended up talking for several hours and the end result was that she has faith in my decision and trusts my judgment; because she now understands my point of view. This is a great book with direct application to day-to-day interactions with other people -- including your family. It helps you sift through the conflicts and tensions and figure out better solutions that result in better outcomes for you. On the academic side, I think this book should be essential reading in any negotiation class. Toss out win-win and analytical approaches and pick up on the emotions and drama of negotiations. Once you do that, all parties will end up happier -- because you will have validated their emotions and in the process will not have discounted your own.