Bests & Worsts Reviews from Amazon

When I received the unit I used it right away! I love that the water reservoir give you plenty of time before having to refill. The attachments that come with the unit are very sturdy...the only problem is the floor attachment. This is a flaw in the design. One of the perks is that you clip to the floor attachment your own microfiber rags. This is great because I change them frequently as I clean. The floor attachment get very hot, and because hinge is a button like plastic and doesn't run to the other side of the clip...it popped off. There should be a small metal rod that holds the clip. I attached a picture because I feel my description is dismal lol. I called customer service and they said someone would get back to me....I received a call almost a week later..smh Luckily Tamara from Dupray had sent a follow up email regarding the purchase..she immediately sent out a new floor attachment and some extra microfiber pads. The pads are great!! They clean the floors wonderfully and absorb well the water. Overall this steamer is wonderful!! The quality out weighs the cost! If the company fixes the design flaw on the floor attachment I would give it 5 stars. Even with floor attachment issue, I still highly recommend the Dupray Neat steam cleaner.