Bests & Worsts Reviews from Amazon

I purchased this bike for my wife, who wanted to join me on some of my rides, especially since I purchased myself an e-bike. When I told the supplier I needed it by certain date and time for my wife's birthday, they went out of their way to ensure that it arrived in plenty of time. After about one month we experienced a problem with the torque sensor not kicking in when she was peddling ( The handlebar mounted throttle still worked perfectly). I tried taking it to a couple of local bike dealers, but they were too afraid to work on something they were unfamiliar with. I got back in touch with the supplier, who probably shipped to me the parts to try to repair it myself, when this was unsuccessful they immediately agreed to shipped me a totally new bike! I am not used to this level of customer support (this is not an expensive electric bike after all), so feel I must give five stars for exceptional service on an already good product. Plus my wife absolutely loves the bike.