Bests & Worsts Reviews from Amazon

I have 10 month old twins - We have had the pail for 10 months and it is getting 'double usage'! I am happy with the size, the fact that you can use your own bags, and the lack of smell (unless it has just been opened - which of course, it will smell). But please be careful with 2 things: 1) the plastic piece that holds the bag in place broke at the hinge - the hinge does not stay in place now. I don't know when it broke, if it was rough handling when taking out a 'too full bag', or if it was just made improperly; and 2) the circular rubber gasket going around the edge slowly started to come off. I tried pushing it back in place, but after a couple of weeks the whole thing just came off. Luckily, it doesn't seem to make that much of a difference. I just wish someone had told me to be careful with the plastic piece holding the bag in place... (or I wish that Ubbi would make a more solid hinge...) UPDATE: I am loving Ubbi's customer service! They saw the issue here on this post, and just sent me a reply telling me that I can email them requesting a newer/stronger plastic bag holder. And apparently there is a video to show you how to put the gasket back in place. I am changing my rating from 4 stars to 5. Thank you Ubbi!!!!!! UPDATE: My twins are now 18 months old and the pail looks and functions the same as it did the day we bought it! This is a great pail! (Again, it smells when it is open - but when it is closed we don't smell a thing.) We have no regrets spending the extra money on it - 18 months of double usage and still going strong!