Bests & Worsts Reviews from Amazon

To date I have purchased 3 of these feeders. The first I bought for myself in 2012 and I can honestly say it is the first feeder in 30+ years that the squirrels absolutely cannot get into. I’ve had many really good laughs watching them try. The second one I bought and gave to my mother; she has several feeders that she calls bird feeders but really they are squirrel feeders. The birds were delighted with a feeder just for them and enjoyed it the entire summer. Unfortunately the squirrels were not delighted and finding there was no way to get at the seed proceeded to gnaw the hook out of a crossbeam and drop the feeder about 15 feet to the ground. We know it was squirrels because she brings all the feeders in at night so the raccoons can’t get at them. The next year when I visited I replaced the broken feeder and installed a very heavy duty hook with a gnaw guard; that was 4 years ago and the birds are still very delighted…squirrels not so much but they are resigned to the other feeders. So the bent feeder has been in my garage ever since, but I recently contacted Brome about purchasing the necessary parts to fix it as I am refilling my existing one about every 5-6 days (unusual for me for a feeder this sized) and have another hook I could use. Within 24 hours I received an answer to my email, the necessary parts are shipping the next day no charge and they included videos for installing parts. WOW!! Totally unexpected but kudos to a most excellent customer service. Brome absolutely stands behind their products and their products are the best! I've included a picture of the damaged feeder so you can see the parts necessary for it to be fully functional are extensive. I'll add a picture when it's fixed and hanging with my original feeder.