Bests & Worsts Reviews from Amazon

This little guy does not have any memory function. But, it does not get stuck. It may be lost but at least it won’t stop working complaining about the structure of the floor. The cleaning ability per se is acceptable. Floor feels different (better) after cleaning. It is surprisingly quiet. I really liked the noise level compared to iRobot products. I did not want vacuum function due to the concern of mold at the suction site. It is small and light which is a plus for me. Wish it has longer running time but longer running time will make the battery and weight more than what it is now. Just hope the mop replacement can be done online. It needs a call (not chat) to the customer service during the business hours because the mop is not listed on the website or Amazon. I liked it, recommend it for casual relaxed cleaners but not to OCD with the concern of germs. Actually I am buying a second set to cover different floor. Update after 2 month; I still like it. Then problem occurred when I tried to buy additional mops. They are not sold on Samsung website. (please read until the end. Right answer is there) Samsungparts.com has it. I waited patiently for >1hr and finally placed the order $33/each x3 thinking those must be made out of silk. I don’t even buy towels for my face paying that much money. Anyway, I liked the machine and understood that it was a special order to Made In Korea. I did not realize until the moment I open the Fedex (what a luxury! Express shipping for the mop!) that I paid >10bucks that I got 3 mops not 3 pairs. Hello!! I am sorry but this cute machine works with mop pairs not “each”. So basically I paid for 1.5 pair that I can practically use only 1 additional pair paying 33x3+10 (shipping)? That is enough to buy a decent hand held vac! I called them to complain and they said they will review and call me back in a day. So, I will see. When I looked up Korean website where I cannot directly buy, the exact same pair under Everybot is sold at 7 bucks. That is almost 1/5 of it. Maybe I need to buy 100 of them from Korea and leave my contacts here so that Jetbot buyers can buy those mops at a fair price not $66+shipping a pair. I would rather wait and save shipping of $10. I think a fair price for this mop for a pair will be around 15 and should never be more than 20 bucks. I generally like Samsung product but for Samsung to be successful, they need to provide parts at a reasonable price not a rip off. BTW, the machine is fantastic. If Samsung gives me the other 3 for free making the pair priced at $33, I will take the deal but there is no way that I use a mop that is palm sized and priced $66. No! Update after samsungparts.com ; they will take the return without providing shipping label. They say Samsung controls the price. There was no point torturing the call center lady who is doing 3rd party shipping so I got the info for the return. If you have a way to buy the mop at an acceptable price or you need only 1 pair of each type, this is a good machine. Hope Samsung people reads this and figure out a fair price for the mop. Who is going to buy the cleaning bot when you need to pay >$70 for the replacement mop???? Last update: folks, buy this one. 2 sets 20 bucks. https://www.amazon.com/Replacement-Head-Elicto-Everybot-RS500/dp/B077H54TFB/ref=pd_bxgy_img_2/141-2600037-0252840?_encoding=UTF8&pd_rd_i=B077H54TFB&pd_rd_r=a6741513-6f7c-45db-808f-c1cecaa3e5bb&pd_rd_w=Z56W2&pd_rd_wg=IQlaE&pf_rd_p=ce6c479b-ef53-49a6-845b-bbbf35c28dd3&pf_rd_r=V9X4BH22M53TMS9X89HT&psc=1&refRID=V9X4BH22M53TMS9X89HT#customerReviews