Bests & Worsts Reviews from Amazon

I couldn’t be more pleased than I am with my purchase of this item. Not only for the quality and quantity of items in the package but also for the fantastic customer service. I recently purchased 2 Wall Control Galvanized Steel Pegboard Racks for my tools and needed mounting hardware for them. I went to my local hardware store and bought a small package of ¼ inch curved hooks to make sure they were the right fit for the boards. They were. While they fit properly each hook had only one peg so they were not as sturdy as I would have liked. I saw this item on Amazon and based on the very positive reviews and the large assortment of pieces in the package, I decided to go for it. The package arrived promptly and the assortment and variety of pieces was astonishing. I also liked the fact that the individual hooks each had 2 pegs so once inserted they were very secure. Some others have noted pegs being crooked or misaligned. I did have one and only one curved hook that didn’t fit properly but there were more than enough similar items, so I wasn’t going to gripe about that. One thing that did bother me though was that my package was missing the 6 slot Multi-Tool Rack which I very much wanted for my screwdrivers. I contacted MADD TOOLS, requesting they send me a replacement for the missing rack. They quickly responded, telling me they could not send the individual piece but would send me a whole new package. I presumed they meant a package to replace the one I had received with my needing to return the one I had. But no. They meant a complete package in addition to the one I had. What?? I was dumbfounded. Talk about excellent customer service. WOW! I thanked the customer service rep. and in 2 days received the package, which happily did have the missing Multi-Tool Rack. My tools are now well organized on the pegboards and I’m happy as can be. Now I have more attachments than I need. Guess the only solution is to buy 2 more pegboard racks. LOL. NIce problem to have, right? MADD TOOLS, you guys rock. Thanks…a boatload! 😊