Bests & Worsts Reviews from Amazon

I really enjoyed this product for about 2 months. One day while cleaning, I went to pick up the scale so I could vacuum the bathroom floor. I gently grabbed the side of the scale and it completely shattered. I was so disappointed. After I wrote my first review on Amazon, I was contacted by an Etekcity customer support representative and they were extremely kind and wanted to be sure that I was satisfied with their product. They shipped me a brand new scale at zero cost to me. I’ve had it for almost a week now and it seems to be working perfectly!