Bests & Worsts Reviews from Amazon

I purchased this a little over 3 months ago and I was very happy with it. It came quickly and it worked perfectly. It is a bit noisy and so I use ear plugs when it is grinding. However after using it to grind about 40 pounds of hard, white wheat which took about 10 minutes every week for the 12 weeks I used it, it smelled like it was burning up. It didn't burn up because I stopped using it and called The WonderMill Company in Pocatello, Idaho. The first two fellows I spoke to said," Run a cup of rice through it to make sure it's not clogged." I knew it wasn't clogged but I did as they asked. Then I called them back and spoke with a woman who asked what the problem was. When I explained that I had called earlier and why and that I was now calling back to find out how they were going to help me. She said, "Yeah, I have smelled burnt motors and burnt wheat. So go to our website and fill out the repair request form and send it to us. Just send the motor unit back. Make sure it's well packaged and insured." So here's the thing- this WonderMill is only 3 months old and it was burning up. It had only been used about 2 hours. Did WonderMill say, "Gee, we're sorry you're having a problem?" No, they did not. Not once. They expected us to send it to them at our expense and also include either a check or a credit card number to pay for return shipping! So our cost in this thing is now $43 more than it was and it is now a repaired item, not new. I was shocked this was their customer service for a 3 month old item. I would understand if it was a year old or more. I do have it back and it has been repaired so we will see how long this one lasts. It does do a great job grinding but I would have purchased a different Grinder/Mill if I knew this is how I would be treated by The WonderMill Company of Pocatello, ID.