Bests & Worsts Reviews from Amazon

UPDATE: Normally, I never come back to a review to update, but in this case, I make an exception. For the customer service alone, Anker now will forever have a loyal customer. Originally, when i bought this product, i for my first-ever dud from the company. It was not too expensive, so I didn't bother with customer service and return, especially since i had waited too long (in my mind) to send back. Imagine my surprise when, without prompting, Anker reached out to me, then sent me a replacement WITHOUT being asked to do so. This is the first company in this day and age to take such a proactive move towards customer satisfaction. Not only are the products of the very highest quality, but the customer service is second to none! Thank you to Anker for their commitment to excellence. You will always be my first choice in product purchases. Few companies impress the the way you have! To anyone considering an Anker purchase, i cannot recommend them enough. I've never had a company go so far above and beyond just to make sure I'm satisfied. I love Anker products. Every one i have ever bought (from battery packs, to chargers, to cables) have always been my go-to company. This is the first time i have ever had a complaint, but this device simply refused to work for whatever reason. Packaging was great, fit and finish immaculate -- as has been every Anker product i have ever purchased. Sadly, this device has not worked at all. I give Anker the benefit of the doubt because i have NEVER had a bad experience with them. I would return it, but i waited too long to try it out and threw away the packaging. I never expected a problem so i didn't try it out immediately. My advice would be to test the product immediately no matter what quality one expects. I take no pleasure in reporting an Anker product that did not work. I reiterate that EVERY Anker product I have ever bought has been what i consider the pinnacle of quality and performance in it's respective category. I think I unfortunately just got a defective product this time and i waited too long to return to Amazon.