Bests & Worsts Reviews from Amazon

OXO Good Grips Large Cookie Scoop looked very promising as I like my cookies large and I'm frankly tired of using a spoon and my hands to get them to the right size. This actually worked perfectly and was well built and sturdy. Made a batch of Snicker-doodles and it worked great and I was so very pleased. Then a couple of days later made a batch of chocolate-chip cookies, worked great but then I did a batch of oatmeal-raisin cookies and the gear on the end slipped a couple of cogs. Made it impossible to get the cookie out of the gadget. I tried to get it to go back to the original spot on the gear but it is pretty much impossible to do without bending and taking apart the whole apparatus, or so I thought. I was so disappointed as I've always had fantastic service from every OXO Good Grips product and I have more than a few. Getting prepared to send it back when I noticed the OXO Good Grips customer service number so gave it a shout. The real person handling my call (I'm oh so tired of talking to computers) resolved the problem in a moment saying they had re-designed this product in the last few months and there were still some of the older design out there. She told me that she would immediately send me a replacement of the new design and I should not have that problem with this one. And, here is the kicker: IF YOU HAVE THE NEW DESIGN, TO RESET THE COG JUST PRESS THE VERY BOTTOM OF THE SHAFT AND YOU CAN PUT IT BACK TO START. Wow! Talked to a human and that human resolved my problem and I got my replacement in a couple of days. How extraordinary in this day and age. Props to OXO GG!.