Bests & Worsts Reviews from Amazon

For those that question whether reviewers are "real" you will see that I have done 100 reviews and have bought 90% of those items including this item. I am not much of a chef, but I am a wannabe. I wanted to be able to cook beans without having an open flame for hours (I also tend to be forgetful and overcook and destroy food). I did a TON of research before I picked this one. I wanted the smallest option possible AND I wanted a STAINLESS STEAL Insert. Which is VERY rare, but much healthier. I loved my pot for a couple of weeks. Making Quinoa in 8 minutes (plus pressure time), beans, sweet potatoes steamed, and even rice. But then something went wrong. The steam kept releasing from the valve. I was kinda ticked. I called the 800# afterhours even, and the rep thought it was a faulty valve. She then sent me a new one, which stunk since I needed to wait a couple of weeks and I wasn't going to go back to 2-3 hour cooktop cooking. New one came. Same thing!! I was again frustrated (made this a 1 star). Called them, and they put their senior engineer on it. Even did Facetime to show them. ... Of course, it worked. Just like any mechanic looking at a broken car. But then when I tried it on my own, it let off all the steam again and made a mess. I sent them a video. Turned out the valve was BACKWARDS. Technically my fault, but design 101 does say that you should make something so it impossible to put it on incorrectly. Like a key put in backwards should either also work or not even let you insert it. So I made a video. A video showing you which way the valve needs to go. In case somebody else has the same problem. I would dock the review by 1 star for the imperfect design, but the great customer service makes up for it. And yes I am real and I am from Virginia and have done 100+ reviews. I recommend this product (I do wish they made it smaller, but then it couldn't be a steamer as easily, since it wouldn't be deep enough). Frank