Bests & Worsts Reviews from Amazon

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183
people found this helpful, as of 2023
ranked #186,093 most helpful out of 571,544,897 reviews
★★★★★
Set Review: High risk, high reward
This is a review for the set as a whole. For the price, this is an extremely nice table and if you can get it defect free and care for it lovingly it could easily pass for a 300-350$ table. However, Ashley Furniture is a terrible brand with horrible Quality Control and customer service. Despite whatever you read, this table does not have a warranty. For internet purchases Ashley leaves the warranty up to the resellers. They will not so much as send you a new table leg even if you just purchased it and the original leg was warped. Everything must go through the reseller (who may or may not exist when you need warranty support). You can pay for replacement parts from Ashley. However, even paying for replacement parts isn't without risk... To give you an idea of how bad Ashley's quality control is, of the two sets of chairs I bought for this set: 1: The first set of chairs I got had warped screw holes and needed to be exchanged (see picture) 2: One set had a slightly darker stain than the other set (see picture). Also, the wood wasn't consistently routed between the chairs for the leg grooves (see comparison). 3: The actual routing style on the bottom of the front legs was different between two sets, one was chamfered, one was round and smooth. (see picture) 4: One set of chairs had the underside of them finished, while the other set didn't (picture). 5: Sometimes the bottoms of the legs on the chairs were painted, sometimes they werent (see picture). None of these things are deal breakers, but as a manufacturing engineer I can't help but be impressed by just how bad their QC is. I feel like to get to this level almost has to be intentional. However, looking past all that, the table I got was perfect and almost a steal for the price I paid (190$). If you're willing to roll the dice on potentially needing to swap out some damaged items, the whole set is actually a pretty good value for the price. For the rest of the set: Chairs - http://amzn.to/2a3YPyG Bench - http://amzn.to/2a5PRe5 Update: I've had the table for several months now and haven't had any problems. Be aware that the wood is somewhat soft compared to other tables, so it can be easy to damage (IE: My benchmark, throwing a 6 sided die up in the air and it landing on the table on one of its corners will leave a tiny divet). I recommend placements and an occasional tablecloth to keep it looking nice. If you use it for board games, grab a huge sheet of plexiglass from home depot and lay it down beforehand.
July 2016 · Home and Kitchen · verified purchase
the product in question
Signature Design by Ashley Owingsville Dining Room Table, Black/Brown
4.4★ · 2,797 ratings, as of 2023
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