Bests & Worsts Reviews from Amazon

I ordered three of these so my parents and in-laws, who all live far away, could see the grandkids regularly. I sent them to myself first so I could pair it to my phone and figure it out before sending to them. I plugged them in, connected to WiFi, installed the firmware update when prompted, downloaded the app, and sent all three frames my photos with no issue. All three showed one image and then when right to a clock and never went through the slideshow even though I had the screensaver set to “slideshow.” I work for a software company as a technical expert and have been doing so for over a decade. I should be able to figure this out. I was ready to send these back when I found the tech support number on the box. It should be in the sad little quick start book too but whatever...I will let that slide. I got a prompt reply from them (BTW, their phone number just puts you on hold indefinitely without telling you that you are calling after hours. What kind of operation doesn’t tell you the hours to call for service?!?). It turns out that it’s set to “auto dim” by default. “Auto dim” means that it will go to a clock when it senses the room is dark. That is not defined anywhere. You are supposed to magically know. So I am taking a star off for poor design there (at least default to turning that feature off), poor support management (who should get a better messaging service), and total lack of documentation. But now that I know the trick and because I did get help as soon as someone was in the office, I am back to liking it. Grandparents are happy, the pictures look nice, it’s nice looking, the size is larger than I was imagining...so I am happy. Now let’s get an app that understands iOS picture organizing, is less slow, and doesn’t show a limitation of 50 pictures...