Bests & Worsts Reviews from Amazon

I previouslyhad reviewed this product and had given this statement "The suction power is very inadequate, and in no way lives up to the description." But in fact am here to review the product after learning that it was infact not a fault of the suction cup that I was having issues with, but rather the residuals of wax left behind on my dashboard. I think it would be an added helpful step if they would include 1 small alcohol wipe in the kit to throughly remove wax that may be left behind that many other cleaners don't remove. After cleaning the area of dash "With alcohol wipe." that the cup was going to be placed on, letting it dry throughly, the phone holder will not come loose. It has been enlightening to finally figure this out, and can't say enough about their customer service and the help Belinda was able to give me in resolving this problem. If I could give this young lady a 10 star review for her customer skills I certainly would. I would recommend to her superiors that she be given the praises she is in such deserving of... Thank you Humixx!