Bests & Worsts Reviews from Amazon

Bought this item as an exact replacement for the a faucet I bought three years ago. The original failed because of improper installation. As delivered, there was water in the faucet, even though it clearly had not been used or returned. Kohler says this is because of leak testing at the factory. Completed the installation in half an hour, with only a #2 Phillips screwdriver and a 5/8" open end wrench. Absolutely no leaks after installation. This faucet has a retractable hose that hangs down under the sink. This hose failed after just three years. When I examined the failed hose, I thought it had failed due to poor design. Turns out it failed because the original installation was incorrect. I replaced the entire faucet because I could not determine that the replacement hoses I found on Amazon and elsewhere were correct for this faucet. Plus, I was hoping that Kohler had improved the design of this hose in the interim and that the hose delivered with a new unit would last longer. When I read the installation instructions for the new faucet, I found that the hose weight had been installed improperly on the original faucet and that is what had caused the early failure. The retractable hose hangs down in a loop below the sink and a doughnut-shaped weight is slid over the hose to assist in the retraction process. On my original installation, the weight was left loose, so it simply slid down to the bottom of the loop. I figured this was intended. Over time, the hose developed a sharp bend at each end of the weight. When I pulled out the faucet head, this caused the bends to straighten and the hose eventually cracked on the inside of one of the bends. The proper installation uses a cable tie to hold the weight above the loop. This produces a straight downward pull on the hose and does not produce any sharp bends in the hose. This installation is clearly shown in the instructions, but I guess my plumber did not have a cable tie. Kohler does not provide one. In any case, if you install this faucet yourself, make sure you follow the instructions for placement of the weight. If you have it professionally installed, make sure your plumber followed the instructions. If the weight is left free to slide down to the bottom of the loop, the hose will fail after just a few years of service.