Bests & Worsts Reviews from Amazon

I seldom write reviews (because I am too lazy) but in this case I felt that I must review it. First of all, the grinder itself does an excellent job in grinding coffee. But I am giving it 5 stars not for the product itself but for the excellent customer service. The grinder worked flawlessly for over a year and then it broke 2 weeks ago. The unit was 2 months out of warranty. I checked Baratza's website and they have a repair program. The price for reasonable ($45 for repair.) I figure it was worth the repair since a new one is more expensive one year later. I shipped it to the service center with the payment enclosed and I got it back 10 days later. They fixed it by replacing the broken motor and re-calibrate the unit. Not only was the turnaround quick, but they also didn't charge me for the repair (void check returned.) I was somewhat disappointed that the product failed after a year (I clean it after grinding 2 pounds of beans.) But the company appears to stand behind their product and for that I am very happy with.